Artificial Intelligence-Based Smart Library Services and User Satisfaction: An Analytical Study.
Keywords:
Artificial Intelligence, Smart Libraries, User Satisfaction, Digital Libraries, Information Services.Abstract
Artificial Intelligence (AI) is transforming library and information services by enhancing information retrieval, user interaction, and service efficiency. Modern libraries are increasingly adopting AI-based technologies such as chatbots, recommendation systems, automated cataloging tools, and intelligent search engines to improve user experiences. The present study investigates the level of utilization of AI-based library services and examines their impact on user satisfaction. Data were collected from 200 library users through a structured questionnaire. Statistical techniques such as percentage analysis, mean, standard deviation, and correlation were employed for data analysis. The findings reveal that AI-enabled services significantly improve information accessibility, search efficiency, and overall user satisfaction. The study highlights the growing importance of AI technologies in developing smart libraries and provides recommendations for their effective implementation.
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