Work–Life Balance among Hospitality Professionals: Workplace Stress and Coping Strategies in Hotels

Abstract

Work–life balance has emerged as a critical issue in the hospitality industry due to the demanding nature of hotel operations, which often involve long working hours, shift duties, emotional labor, and continuous customer interaction. Hospitality professionals are frequently required to manage competing work and personal responsibilities, leading to stress, fatigue, and work–life conflict. This empirical study examines the dynamics of work–life balance among hotel industry professionals, with a specific focus on identifying key challenges and analyzing the coping strategies adopted to manage these pressures. Primary data were collected from hotel employees across various operational and managerial roles using a structured questionnaire. The study employs descriptive and inferential statistical techniques to assess the relationship between work-related factors, personal well-being, and coping mechanisms. The findings indicate that irregular schedules, workload intensity, and limited organizational support are major contributors to work–life imbalance. At the same time, effective coping strategies such as time management, peer support, stress management practices, and flexible work arrangements significantly mitigate negative outcomes. The study highlights the importance of organizational interventions in fostering a supportive work environment that promotes employee well-being and job satisfaction. The results provide practical implications for hotel management and human resource practitioners in designing policies that enhance work–life balance, reduce employee turnover, and improve overall service quality.