Impact of Targeted Training & Development on Employee Readiness for Organisational Change in Delhi NCR Hospitals
Keywords:
Targeted training; employee readiness; organisational change; development programs; healthcare HR practices; Delhi NCR hospitals; change management; employee attitudes; capacity building; workforce transformation.Abstract
Organisational change has become an inevitable reality for healthcare institutions as they respond to new regulatory requirements, technological advances, and patient-centric care models. However, successful change depends not only on leadership decisions but also on employees’ readiness to embrace new practices. This paper investigates how targeted training and development interventions influence employee readiness for organisational change within hospitals located in the Delhi National Capital Region (NCR). Drawing on theories of change management and adult learning, the study conceptualises training as a strategic human resource (HR) lever that builds knowledge, skills, and confidence, thereby reducing uncertainty and resistance. A mixed-methods approach was adopted, including a survey of 450 hospital employees (clinical and non-clinical) and semi-structured interviews with 30 HR managers. Statistical analysis and thematic coding reveal that employees who participated in change-specific training scored significantly higher on cognitive, emotional, and behavioural readiness indices compared to those receiving only routine training. Findings highlight the importance of aligning training content with change goals, employing participative delivery methods, and sustaining post-training support. The paper concludes by recommending a strategic framework for hospital administrators to design training programs that foster resilience and proactive attitudes toward change.
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