The Role of Emotional Intelligence in Employee Performance and Job Satisfaction: Training, Context and Organizational Implications

Abstract

Emotional intelligence (EI) has emerged as a critical determinant of employee success and organizational outcomes in today’s dynamic workplace. This study explores the relationship between EI, employee performance and job satisfaction, as well as the role of targeted EI training and contextual moderators like organizational culture and team dynamics. Drawing on models by Salovey and Mayer (1990) and Goleman (1995) and supported by empirical evidence (Cherniss & Goleman, 2001; Jordan et al., 2002; Côté & Miners, 2006), the study employs a mixed-methods approach. Quantitative surveys measured EI levels, job performance and satisfaction, while qualitative interviews provided deeper contextual insights. Results indicate a strong positive correlation between EI and productivity (r = 0.85), teamwork (r = 0.78), leadership effectiveness (r = 0.91) and job satisfaction (r = 0.87). Targeted EI training significantly improved EI scores and workplace outcomes. Moderating effects of organizational culture and team dynamics were also observed, highlighting the need for context-sensitive interventions. The findings suggest that investing in EI development can enhance employee adaptability, leadership and satisfaction, ultimately improving organizational resilience and success.