Exploring the Role of Managerial Skills and Activities in Enhancing Business Performance
Keywords:
Managerial Skills, Managerial Activities, Business Performance, Organizational EffectivenessAbstract
The success and sustainability of modern organizations depend heavily on the effectiveness of their managers, whose skills and activities directly influence business performance. This study examines the role of managerial skills—technical, human, and conceptual—and managerial activities—interpersonal, informational, and decisional—in enhancing organizational outcomes. Drawing on classical theories by Fayol and Taylor as well as modern frameworks developed by Katz and Mintzberg, the research highlights that effective management is multidimensional, requiring both competence and action. Managers today operate in volatile, uncertain, complex, and ambiguous (VUCA) environments where decision-making, communication, leadership, and strategic thinking are as critical as technical expertise. Empirical evidence up to 2014 indicates that managerial competencies strongly correlate with productivity, employee satisfaction, customer loyalty, and long-term competitiveness. However, the literature also reveals gaps in understanding the relative importance of different skills and activities across industries and contexts. This study therefore aims to provide a comprehensive analysis of how managerial effectiveness contributes to business performance, while also identifying critical areas for leadership development and organizational training. The findings are expected to offer valuable insights for both scholars and practitioners seeking to strengthen managerial capacity and ensure sustainable organizational growth.
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