DR. SONAL GUPTA. Effectiveness of AI Chatbots in Resolving Customer Complaints: An Empirical Study on Online Shoppers. International Journal of Engineering, Science and Humanities, [S. l.], v. 15, n. 4, p. 138–149, 2025. Disponível em: https://www.ijesh.com/j/article/view/307. Acesso em: 14 nov. 2025.